Today we’d love to show you another peak behind the scenes here at Next Day Animations.
We’re always striving to improve our process, for maximum efficiency and ease. That’s why after each project is done we make sure to ask our clients what went well for them, and any areas where we could improve.
We read and discuss all feedback as a team and sincerely enjoy hearing what folks have to say about their experiences. And today we wanted to share some feedback we’ve received in the last year… with you.
August 2015-August 2016 Client Feedback Summary
Question 1) Based on your recent project experience with us, how likely are you to recommend Next Day Animations to a friend or colleague?
Question 2) What are the primary reasons for the score you gave us?
| Professional, fast. |
| You guys were very responsive and accessible and were patient with our internal delays and processes. I was also impressed with how you took a very technical subject and drafted a very strong initial script based on just a few meetings and a questionnaire.
The quality of the final video was great. |
| Great team to work with, quick turnaround and great final product! |
| Great quality product, very responsive, very professional, easy to work with. |
| Very efficient and excellent customer service. |
| Create customer service – attention to editing suggestions. Ability to take what we were requesting and make it happen to our satisfaction. |
| Excellent quality product. Very responsive. Fast fast fast. |
| Easy to work with, job completed on time, responsiveness of staff, quality for a good price. |
| I already have recommended you. |
| From top to bottom the experience was great. Very accommodating to our needs and timeline. |
| Creative, great process, easy to move an idea to a professional looking video/story. |
| Project was done ahead of schedule, first draft was 95% their and communication was at a high level. |
| So helpful and the communication along the way was frequent and very clear. |
| Timely responses, very accommodating, able to quickly take ideas and turn them into a cohesive story. |
| The outcome was great. I didn’t give a 10 because I feel our expectations weren’t set quite right–the level of illustration we wanted didn’t fit in the original budget or timeline. |
| Timely delivery, excellent result |
Question 3) If you were referring us to a friend, what would you say about your experience?
| Great price, great work. |
| Overall our experience was wonderful. Our Next Day team really grasped our complex subject matter and came up with ideas that we didn’t even think of. They worked with us on every single detail throughout the entire process and we are beyond satisfied with our final animation. |
| Quality work |
| Easy to work with! |
| This is the second time we have used Next Day Animations, and both times were a very satisfactory experience (see answers to previous question). |
| I told them I love the concept and as with any unknown project it was longer and required more effort than first anticipated but looking forward to seeing what it can do. |
| NDA works hard to make you happy. From the first call to the end they always made themselves available to address any need. |
| Good story tellers…..professional/speedy process |
| Project was done ahead of schedule, first draft was 95% there and communication was at a high level. |
| That it’s a very straightforward process, even for an organization that’s never done aan organization that’s never done a
. The staff makes it move along seamlessly and the end result surpasses expectations. Great post-survey by the way. Nice and short. |
| Easy to work with, will not require a ton of your time, and very professional. |
| They do great work and are awesome to work with. Illustration was very creative, fun, and worked well w the copy. |
| See above |
Our Takeaway?
• Awesome! People love us! (That’s great because we love working with them!)
• We’re professional and easy to work with. Fantastic to hear.
• Communication is solid. This whole process is as collaborative as you want it to be, and we work hard to make sure you’re heard, and that you get what you want from a video.
• It’s a clear process — no curveballs, no hidden left turns.
• Our scriptwriters are great storytellers. The team can take a lot of complicated information and synthesize it into a quick and engaging script.
The answers from Question 1 can also be used to calculate our Net Promoter Score. It’s a widely used measurement of client satisfaction.
For the past year our NPS is… +84. Which is not too shabby for a scale of -100 to +100.
But for the past two quarters?
Next Day Animations has a perfect NPS score of +100!
We take pride in our work and it’s our goal to keep that up. Thanks for letting us share and we hope this provides some insight into our process and the experiences of our partners.
Ready to start your animation? Give us a call today!
